If you have received an e:mail from our booking partner Quandoo informing you your booking has been cancelled please accept our sincere apologies this e:mail was sent by Quandoo without us being informed or consulted and this is certainly not the way we wanted to communicate this news with our valued customers.

Further to the governments decision to instruct all restaurants to close as of Friday 20th March we welcome the decision due to the current situation and we are now temporarily closed.

If you have a future booking with us and have paid a deposit to us please rest assured this deposit is refundable or transferable, in order for us to deal with future bookings and deposits in the most timely manner we have set up a single point of communication.

• For all deposit refunds or transfers please e:mail deposits@jamrestaurants.co.uk

please quote the name & date of your booking, the payment method you used and your telephone number and we will get back to you in date order, please only e:mail once, we WILL get back to everyone but this will take us time, please also indicate if you would like to transfer to a later date in which case we will hold your deposit or if you would like a refund.

We will work through these as quickly as we can over the coming days, again please rest assured you will receive a refund or a transfer, can you also please understand we do also have to take care of closing down a fully operational restaurant.

We will monitor the situation closely over the coming weeks, if you have a booking further out than the next 2 weeks the refund policy still applies but we do recommend you to keep your booking for the time being as we will be opening immediately upon being allowed to and envisage we will be extremely busy. 

We are going to use this time to make some new additions to our venue and we can't wait to re-open looking even more amazing than before and look forward to welcoming all our customers back in to Jam. xxx